Privacy Notice of Helena Trump

This statement confirms how I Helena Trump of helenatrump.co.uk use and protect any information that you give to me whilst using this service.
I am committed to safeguarding and protecting your information. If I ask you for any information it will only be used according to this privacy statement.
I may change this policy from time to time in line with legislation and whilst we are still working together I will provide you with a copy of any change. If we have ceased working together and you would like a copy of my up to date privacy policy I will provide one on request. I will also update my website helenatrump.co.uk and would advise that you check that from time to time to be aware of any changes. This policy is effective from June 2018.
For the purposes of Data Protection Act 1998 and General Data Protection Regulation 2016 Helena Trump is the data controller of helenatrump.co.uk.

Your data

Information I collect

I store your name, telephone number and email address and other personal information that you provide to me. I will also write brief notes of sessions.

How I store information

I keep brief notes recording the themes of our counselling sessions. These are stored in a locked metal filing cabinet and destroyed 5 years after your counselling sessions end unless agreed otherwise. If you have come to me for supervision then I will store up to 3 years of notes at any one time. Any information stored online will be kept securely on a password protected computer. Your contact and apt details will be kept for 3 years after your counselling or supervision sessions end and then destroyed unless agreed otherwise. Any emails, texts, whatsapp messages or other communications will be deleted at any time but not later than one month after receipt unless they form part of your notes or are needed for income tax purposes in which case they will be kept for 5 years as above. Your telephone number will be stored on my mobile phone under your initials or your first name only until your sessions end at which point it will be deleted. If I change telephones then your details will be deleted on the old phone. If any reports are provided on your behalf then these will be stored for 5 years password protected. I store a note of your appointment in my diary either by first name or by your initials. This is kept for 2 years. At the end of these periods respectively I will confidentially shred all paper copies and I will use a specialist software programme to delete any data stored online. If I die or am incapacitated then you will be informed and your notes will be confidentially shredded in three months.

How I use this information

I will use your contact details to engage in my work with you according to my contract with you including contacting you about appointments, keeping records such as appointments, running and maintaining my business. I also keep brief notes of counselling and supervision sessions in order to support me in offering you counselling or supervision. I will not use contact information or your session notes for any other purpose other than in this notice and my contract. If for any reason I am asked to provide a report of the sessions – eg at your request then this will be sent to you, password protected for your approval before it is provided to the person requesting it.

Your rights and Access to Information

You have the right to ask to see any information that I hold about you. Unless prevented from doing so by legal reasons, I will provide this information to you within a month of your request. I am happy to look at this in a session. You also have the right to ask me to change any information that I hold that is incorrect and to ask me to delete any information that I hold about you. I will do this except for any information I need to hold for legal purposes such as my business tax purposes.

Complaints

If you wish to complain about how I hold your data in any way then in the first instance please contact me Helena Trump who is the data controller of business name Helena Trump – Counsellor & Psychotherapist, at address Farriers, Langley Cross, WIVELISCOMBE, Somerset TA4 2UQ. If you have any further concerns which are not addressed then you should contact Information Commissioner’s Office at https://ico.org/concerns/handling/ or 0303 123 1113.

Breaches

I will report any data breach to the Information Commissioner, to BACP and to yourself within 72 hours if it becomes apparent that any data is stolen. My data protection registration reference is Z3390447.

Contact

If you wish to contact me with questions, concerns, complaints or request for your information then please contact me Helena Trump, Farriers, Langley Cross, WIVELISCOMBE, Somerset, TA4 2UQ, email – helena@helenatrump.co.uk, telephone number – 01984 624409.